Warranty

Service & Support

Warranty

Automotive Aftermarket

Warranty

Contents of the training

  • Warranty – guarantee – goodwill settlement
    - Difference between warranty, guarantee and goodwill
    - 5-year product guarantee
  • Getting to know Continental warranty claims
    - What is needed for carrying out a warranty claim
    - Warranty expiration/process
  • Practical exercises for evaluating damaged parts
    - Timing belt damage patterns
    - V-belts, multi V-ribbed belts damage patterns
    - Water pump damage patterns
    - Torsional vibration damper damage patterns
  • Tour of plant and test laboratory
    - Timing belt production
    - Timing belt material testing